Shipping policy

Shipping Policy

Last updated: 28th August 2026

At BallersBoots, we work to ensure that your order is processed and delivered as smoothly as possible. Please read the following information regarding our shipping and delivery process.

1. Order Processing

All orders are processed and prepared for dispatch within 1–5 business days after the order has been placed.

This processing period allows us to prepare your order, carry out quality checks, and ensure that the correct product and size are being dispatched.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Delivery Times

After your order has been dispatched, delivery typically takes approximately 5–21 business days, depending on the destination and shipping service selected.

Please note that these are estimated delivery times and are not guaranteed. Delivery times can vary depending on the destination, courier, customs procedures, and other circumstances outside of our control.

3. Shipping Delays

BallersBoots is not responsible for delays caused by circumstances outside of our reasonable control, including but not limited to:

Severe weather conditions

Natural disasters

Customs inspections or delays

Public holidays

Courier or postal service delays

Transportation disruptions

Strikes or labor disputes

Incorrect or incomplete shipping information provided by the customer

Address-related delivery issues

Unexpected logistical or international shipping disruptions

If your order experiences a delay, we will do our best to assist you and provide any available tracking information.

4. Tracking Information

Once your order has been dispatched, tracking information will be provided where available. Please allow some time for the tracking information to become active, as there may be a delay between dispatch and the first tracking update.

Tracking updates may also pause temporarily while a package is moving between facilities or undergoing customs processing.

5. Customs and Import Duties

For international orders, your package may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or fees are the responsibility of the customer unless otherwise stated at checkout.

BallersBoots cannot control how long a package remains with customs or guarantee that customs charges will not apply.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned or delayed because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be resent.

7. Delivery Issues

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible so that we can assist you in investigating the delivery with the relevant carrier.

For orders experiencing delays, please contact us with your order number and tracking information and we will do our best to assist.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

BallersBoots

Email: [YOUR BUSINESS EMAIL]